Shipping policy

Shipping Policy

Last Updated: 08/28/2036

Thank you for shopping with SWAYE! We want your order to arrive safely and as quickly as possible. Please review our shipping information below before placing your order.

Order Processing

Orders are typically processed within 1-3 business days after your order is placed.

Orders are not processed, shipped, or delivered on weekends or holidays unless otherwise stated.

During new collection launches, sales, holidays, or periods of high order volume, processing times may be longer than usual.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.

Shipping Rates

Shipping rates are calculated at checkout based on your order, shipping destination, and selected shipping method.

We currently offer:

Standard Shipping: Calculated at checkout
Express Shipping: Calculated at checkout
Free Shipping: For orders over $100.00

Shipping rates and available shipping methods may vary depending on the destination and order.

Estimated Delivery Times

After your order has been processed, estimated delivery times are:

Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping delays may occur due to weather, holidays, carrier disruptions, incorrect addresses, or circumstances outside of our control.

Tracking Information

Once your order has shipped, you will receive an email with your tracking number.

Please allow up to 24 hours for tracking information to update after your shipping confirmation has been sent.

If your tracking information shows that your package has been delivered but you cannot locate it, please check around your delivery location and contact your local carrier.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you notice an error in your shipping address.

Once an order has shipped, we may not be able to change or redirect the package.

If an order is returned to us because of an incorrect or incomplete address, the customer may be responsible for the cost of reshipping the order.

Lost, Stolen, or Missing Packages

Once a package has been marked as delivered by the shipping carrier, SWAYE is not responsible for packages that are lost, stolen, or misplaced after delivery.

If your package is marked as delivered but you cannot find it, we recommend: