Refund policy

Refund, Return & Exchange Policy

Last Updated: 08/28/2026

Thank you for shopping with SWAYE! We want you to love your purchase. If something doesn't work out, we're happy to help with eligible returns and exchanges under the guidelines below.

Returns

We accept returns within 30 DAYS of the date your order was delivered.

To be eligible for a return, items must:

  • Be unworn, unwashed, and unused
  • Be free of makeup, deodorant, perfume, pet hair, stains, or other odors
  • Have all original tags attached
  • Be returned in the original condition and packaging when possible
  • Not be damaged or altered

Items that do not meet these requirements may be refused and returned to the customer.

Exchanges

We gladly offer exchanges for eligible items within 30 DAYS of delivery, subject to availability.

If the requested size or item is unavailable, you may choose another eligible item of equal value or receive a refund or store credit.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

  • Sale or clearance items
  • Bodysuits
  • Swimwear
  • Accessories
  • Gift cards
  • Any item specifically marked FINAL SALE

Please carefully review product descriptions, sizing information, and measurements before purchasing final-sale items.

Damaged or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive an incorrect, defective, or damaged item, please contact us within 72 hours of delivery at natalie@shopswaye.com.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and any damage

If the issue is confirmed to be our error, we will provide instructions for returning the item and, when appropriate, send a replacement or issue a refund.

Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect, defective, or damaged due to an error on our part.

Original shipping charges are non-refundable unless the return is the result of an error on our part.

We recommend using a trackable shipping service when returning an item. SWAYE is not responsible for returns that are lost or damaged while being shipped back to us.

Refunds

Once your return is received and inspected, we will notify you whether your return has been approved.

Approved refunds will be issued to your original payment method within 5-10 business days.

Please allow additional time for your bank or credit card company to process and post the refund to your account.

How to Start a Return or Exchange

To request a return or exchange, please contact us at natalie@shopswaye.com with:

Order Number:
Item(s) You Are Returning:
Reason for Return/Exchange:
Requested Resolution: Refund / Exchange / Store Credit

Please do not send items back without first contacting us and receiving return instructions.

Important

By placing an order with SWAYE, you acknowledge and agree to the terms of this Refund, Return & Exchange Policy.

We reserve the right to refuse returns that do not meet the requirements outlined above.

SWAYE
natalie@shopswaye.com
shopswaye.com